What are the steps involved in workplace incident investigating?


– Report the incident occurrence to a designated person within the organization.
– Provide first aid and medical care to injured person(s) and prevent further injuries or damage.

The incident investigation team would perform the following general steps:

– Scene management and scene assessment (secure the scene, make sure it is safe for investigators to do their job).
– Witness management (provide support, limit interaction with other witnesses, interview).
– Investigate the incident, collect data.
– Analyze the data, identify the root causes.
– Report the findings and recommendations.

The organization would then:

– Develop a plan for corrective action.
– Implement the plan.
– Evaluate the effectiveness of the corrective action.
– Make changes for continual improvement.

As little time as possible should be lost between the moment of an incident and the beginning of the investigation. In this way, one is most likely to be able to observe the conditions as they were at the time, prevent disturbance of evidence, and identify witnesses. The tools that members of the investigating team may need (pencil, paper, camera or recording device, tape measure, etc.) should be immediately available so that no time is wasted.

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