10 Steps of Workplace Complaint Investigation
If a problem or complaint has come up at your company, a proper investigation can help you figure out what happened — and what to do about it. It can […]
Tag Archives: Complaint Investigation
How should workplace incident investigation follow-up be done?
Management is responsible for acting on the recommendations in the investigation report. The health and safety committee or representative, if present, can monitor the progress of these actions. Follow-up actions […]
What should be done if the workplace incident investigation reveals human error?
A difficulty that has bothered many investigators is the idea that one does not want to lay blame. However, when a thorough worksite investigation reveals that some person or persons […]
Why should recommendations be made for Workplace Incident Investigation?
The most important final step is to come up with a set of well-considered recommendations designed to prevent recurrences of similar incidents. Recommendations should: i. be specificii. be constructiveiii. identify […]
How are the facts collected during Workplace Incident Investigation?
At this stage of the investigation most of the facts about what happened and how it happened should be known. This data gathering has taken considerable effort to accomplish but […]
What should be looked at as the cause of an incident in a Workplace?
Causation Models Many models of causation have been proposed, ranging from Heinrich’s domino theory to the sophisticated Management Oversight and Risk Tree (MORT). Any incident can be grouped into five […]
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